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The fake support scam: "this is support, send me your PIN"

Someone says they are support for an app, a shop or the carrier and asks for a code, your PIN or that you install an app. Real support never asks for any of this.

Also called: fake support, fake customer service.

How it works

  1. The scammer writes or calls as support: account blocked, payment declined, order cancelled.
  2. To fix it, they ask for the code you got, your PIN or your card details.
  3. Sometimes they ask you to install an app, and then they control your phone.

Where it usually starts: messaging app, phone call, SMS.

How it arrives on Bipe. Simulation with sample people and messages.

How to spot it

  • The contact came without you asking.
  • They ask for a PIN, a code or card details.
  • They threaten to cut the service or block the account today.

What to do

  • Do not pass on a code, PIN or card details. Nobody from Bipe asks for your PIN.
  • Close the chat and find support through the official app or site.
  • Gave data? Change your PIN, talk to your bank and file a police report.

How Bipe helps

Each item shows where it stands on iPhone and Android.

Reserved names

Bank, government and Bipe names are kept for the institution's verified account.

iPhone: Coming soon · Android: Coming soon

Disguised letters

The name check treats some lookalikes, such as O and 0, as the same letter. It does not cover every similar name.

iPhone: Coming soon · Android: Coming soon

Scam warnings

A warning shows under a message that looks like a scam, such as a rushed Pix, a new number or a boleto. It is on by default, with nothing to set up.

iPhone: In the test app · Android: In development

Message requests

People who are not in your contacts arrive as a request. A message from a new number does not land straight in your chat list.

iPhone: In the test app · Android: In development

What Bipe does not solve here

On Bipe, nobody but Bipe can use the name Bipe. The PIN screens say that Bipe never asks for your PIN, and the warning shows when a message asks for it. On a phone call, outside Bipe, someone can still try.

Bipe only protects the chats that happen in Bipe. If someone in the family still uses another app, a scammer can write to them there.

Who describes this scam

Official pages with the scam's script and what to do.

Other common scams

Scams in Brazil in numbers

Where these numbers come from

Researched on 13 October 2026. We only use numbers that have a source. Surveys by a company or a private association are marked as such.