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The fake delivery fee scam: "your parcel is held"

A message says your parcel is held and charges a small fee through a link. Correios do not send payment links or ask for data by SMS, e-mail or messaging app.

Also called: fake delivery fee, parcel held scam.

How it works

  1. An SMS or message arrives: the parcel is held, taxed or has an incomplete address.
  2. The link opens a page that looks like Correios or a courier.
  3. The page charges a fee by Pix or card, and sometimes keeps the card details.

Where it usually starts: SMS, messaging app, e-mail.

How it arrives on Bipe. Simulation with sample people and messages.

The real message

The real company never asks for a code, a password or a Pix to a personal key. On Bipe, it will show the seal and its CNPJ (coming soon).

The real message. Simulation with sample people and messages.

How to spot it

  • You were not expecting anything, or the message does not say which shop.
  • The amount is small, so you pay without thinking.
  • The link is not the official site.

What to do

  • Do not pay through the link. Check the parcel in the official Correios app or site.
  • Import tax is paid only on the official site, with the tracking code.
  • Gave your card? Ask your bank to block it and file a police report.

How Bipe helps

Each item shows where it stands on iPhone and Android.

Reserved names

Bank, government and Bipe names are kept for the institution's verified account.

iPhone: Coming soon · Android: Coming soon

Scam warnings

A warning shows under a message that looks like a scam, such as a rushed Pix, a new number or a boleto. It is on by default, with nothing to set up.

iPhone: In the test app · Android: In development

What Bipe does not solve here

It almost always arrives by SMS, outside Bipe. On Bipe, the name Correios is reserved and the warning shows on messages with a link and a delivery fee.

Bipe only protects the chats that happen in Bipe. If someone in the family still uses another app, a scammer can write to them there.

Who describes this scam

Official pages with the scam's script and what to do.

Other common scams

Scams in Brazil in numbers

Where these numbers come from

Researched on 13 October 2026. We only use numbers that have a source. Surveys by a company or a private association are marked as such.